“Reciprocation – You, then me, then you, then me…  Be the first to give: Service Information Concessions  From the “Principles of Ethical Influence,” a Pocket Guide by Dr. Robert Cialdini This pocket guide has maintained a place of honor in my wallet for years. The...

Is "Perfect!" one of your favorite catchphrases? If so, please reconsider -- unless you want to promote perfectionism. Perfectionism has become a polarizing topic -- maybe not as extreme as politics and the pandemic, but still controversial for a number of reasons....

“Celebrating since 1770” – the tagline for the College of Charleston’s recent birthday party. This tagline, which adorned banners, T-shirts and other memorabilia, was a clever way to deal with the College’s delayed birthday. Back in 2020 before the Covid shutdown, the...

How do you make it easier for managers and employees to stay in touch whether they're working remotely, in-person or hybrid? And regardless of the work mode, they're probably feeling crunched for time. Fifteen coaches weighed in with communication tips in this Forbes...

How capable is business of navigating a polarized world to bring people together, help stabilize our fragile world, and improve economic conditions?   It’s a tall order. But if not business, who? And it’s also what survey respondents want. Business continues to be...

Want more accountability in your life, especially to reach your goals? Work with an accountability partner. My accountability partnership began by default, not design, back in 2007. Now almost 16 years later, my accountability partner, Diana Del Bel Belluz, and I...

Have you met ChatGPT? If not, introduce yourself and start chatting with this impressive AI system from OpenAI. Based on my initial experiences, I’d consider adopting ChatGPT as a new writing assistant. It has potential as a useful sounding board. I queried it about...

The technique of reappraising -- that is shifting your perspective to consider a situation from a different angle -- can feel counterintuitive. However, it's a potent, research-proven practice that many coaches use regularly. Generally, we work with our clients to...

“Pause” is my focus word/concept for 2023. Oxford Dictionaries defines “pause” as “to stop talking or doing something for a short time before continuing.” Hitting the figurative pause button should provide me with these three benefits: Give myself space to be more...