Bless your heart! Do you need me to be direct or indirect?

Bless your heart! Do you need me to be direct or indirect?

What’s your communication style: direct or indirect? And how does it affect you on the job and in your community? This was one of the lively discussion topics in the intercultural training program I recently facilitated for expat employees moving to Charleston for...

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How to protect your right to speak and vote to save democracy

How to protect your right to speak and vote to save democracy

Company leaders ordering employees to stop talking about politics at work is akin these days to generals who are preparing to fight the last war. How do you win a war of words when the conversation has moved past politics? The new dividing line is between facts and...

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Why and how to ignore this bad advice: “Know your audience”

Why and how to ignore this bad advice: “Know your audience”

“Know your audience” is great advice for actors, musicians and other performance artists. For those of you working in organizations, “know your audience” is bad advice because it sends the wrong message. It’s too easy to interpret the phrase as follows: "You’re a...

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How to be a more inclusive leader: improve your communication

How to be a more inclusive leader: improve your communication

If you want to be an inclusive leader or someone who strives to be more inclusive in how you relate to colleagues and others, you need to be inclusive with your communication. In other words, your talk needs to match your walk on your path to create a more inclusive...

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How my biased brain cost me time, money, and worse

How my biased brain cost me time, money, and worse

Blame my biased brain. Back in December 2019 I made a bad decision that cost me money, time and my self-respect. The consequences of my bad decision didn’t hit me until last fall. That’s probably because it took several months for the full adverse effects of my poor...

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