CEOs are ranking soft skills more valuable than technical skills, according to IBM’s fall 2019 report “The Enterprise Guide to Closing the Skills Gap.”

Yet, the term “soft skills” has a bad rap for a number of reasons, as I explain in my Forbes article published on Feb. 24, 2020.

And while soft skills are all actions we humans do, these actions require us to be highly adaptable, flexible and customized in how we perform.

For example, you can’t read a room, give feedback or make a request the same way every time to be successful. You can get to a good result multiple ways, not just one. It’s up to you to figure out which path will work best for you each time.

So considering the importance of these skills, I’ve suggested that we call them “work/life skills” Check out the article Why you need to improve Your “work/life skills.”