Implementation Support

We scale our implementation support based on your needs. For example, we can provide strategic oversight and support or join you and your team on the path to change.

Whatever level of support you need, we can start as you’re preparing to launch your change initiative or when you’re in the thick of things and realize you need more arms, legs and brains.

Some of the ways we help include:

Specialized, behind-the-scenes support

• Serve as an objective sounding board, free of blind spots, echo chambers, and internal politics, to help you assess your situation, including choosing the right path, change model, and tools to use.
• Find change champions within your team and department and in cross-functional groups who can work with you to help lead the change.
• Provide over-the-shoulder review of your change plans with particular emphasis on your communication and engagement plans to make sure you’re both listening to key stakeholders as well as clearly explaining the change and the call to action you need.

Your change Sherpa and accountability partner

• Develop a strategic communication plan that straightforwardly articulates what your change initiative is, the challenges you face, and the involvement techniques and communication tactics to address them.
• Identify the key stakeholders you need to reach and confirm what actions they need to take.
• Develop clear, compelling, and consistent messages that explain the rationale, the context, and the call to action.
• Provide coaching and counseling to help you influence others to accept and adopt the change.
• Test and refine along the way to make sure stakeholders are understanding what’s expected of them and are willing to commit to action. Often this includes focused listening, targeted surveys, or other types of diagnostics.

Your go-to change team member

• Serve as your go-to team member for strategic and tactical communications and engagement actions for the duration of the project or until you are able to free up staff. (We also can help you identify, hire, and train new staff members.)
• Provide back-up or full support in other needed areas, including project management and technical skills through our business associates.
• Regularly measure and monitor your change progress to make sure you’re on track to meet your goals, as well as on time and on budget.

Through Connect’s Change Collaboration Program, we also can help you train and develop staff members to become indispensable, go-to change champs.

To learn more about us, you can look at our other services, read about how we work, review our case studies that show how we’ve helped our clients achieve results, or find out more.