Clients

Who We Serve

Connect serves HR, Finance, IT, Communication and Marketing Vice Presidents, Directors and Managers who are introducing complex new change initiatives that require employees and others to work differently.

For example, you may be responsible for:

• Implementing a new program.
• Introducing new technology.
• Outsourcing a process or several processes.
• Asking your customers to provide their own customer service.
• Integrating new team members after an acquisition.
• Changing your department structure and roles and responsibilities.
• Adjusting your services and products to support a change in company direction or strategy, or countless other complicated changes.

Connect’s clients are concerned about the impact the change will have on employees and other affected stakeholders, who already may be confused, angry or in denial.

If you’re like most of Connect’s clients, you may have two additional challenges:

• You have a short window of opportunity to act to meet your goals.
• You still need to do your day job while you’re also responsible for implementing a new change initiative.

You have no to little margin for error. You must do things well the first time.

Our clients come to us when they need to:

• Implement a new change initiative and the stakes are high.
• Get an objective perspective on a change challenge or emerging issue.
• Address employee or team resistance to change.
• Deal with low morale that’s hurting customer service, productivity, and teamwork.
• Respond quickly to requests from leaders that will require you, your staff and often other employees to change behavior.

In addition, the individuals we work with are often concerned about:

• How do I integrate my initiative into everything else we’re doing so it supports our strategy as well as our brand?
• What can I say and do to reach people and make them care about what we’ve got to do?
• How do I get them to do something about it?
• Why are we spending so much time talking about minutia and administrivia rather than focusing on the issues that matter?
• How come I feel like the change effort is about to veer out of control?

Clients are most likely to be successful working with Connect if you value:

• Effectiveness and efficiencies and appreciate the difference between the two. We first take time to understand your problems and tailor a custom solution that’s right for you. We next do the right things quickly.
• Asking and engaging instead of telling and selling. To connect with today’s workforce and influence them to take action, leaders must involve employees rather than give orders. We help you start conversations, gather useful feedback, and engage employees in ways to do things differently—using every day, easy-to-understand words, pictures and metaphors that resonate with them.
• Collaborating. We are dedicated to supporting our clients to meet their organizational and personal goals, stay on schedule and budget and make sure the changes they’re implementing stick. We’re not miracle workers, though. You’ve got to get in the game too. Change is a contact sport in which you can’t succeed if you stay on the sidelines. To succeed at change, we’ve got to collaborate.

If Connect seems like a potential partner for you, you can see some of our clients, read about the results we’ve helped them deliver in our case studies, or learn about how we work. Or simply contact us, taking advantage of our no cost, no obligation initial session, to discuss your specific situation.

Our Clients

Since 2004, Connect has served a number of companies. We’re proud that more than 80% of our work is from repeat customers.

Our clients include: